1. Prescription Medicines Are Non-Returnable

Due to the nature of our services and the legal classification of prescription medicines:

• We are unable to accept returns or offer refunds on any prescription treatments once
  they have been dispensed and shipped.
• This is in line with UK health and safety regulations, which prevent the resale or
  reuse of returned medications.

If you believe there has been a dispensing error or the product is faulty, please contact us (see Section 4
below).

2. Order Cancellation

You may cancel your order before your prescription has been approved by our pharmacist or
prescriber. If you wish to cancel:

• Contact us immediately at info@truvva.codebuddys.in
• If your order has not yet been approved, we will issue a full refund.
• If your order has already been approved, dispensed, or shipped, it cannot be
  cancelled or refunded due to legal restrictions.

3. Damaged, Incorrect or Faulty Items

If your item is:

• Damaged in transit
• Incorrectly dispensed
• Faulty or defective

Please notify us within 3 days of receiving your order. We may ask for photos or additional
details to investigate the issue.

If we determine that the issue was due to an error on our part, we will:

• Offer a replacement, or
• Issue a full or partial refund, as appropriate

4. How to Contact Us

If you need to cancel your order (before approval), report a problem, or request support:

• Email:  info@truvva.codebuddys.in
• Post: Cuckfield Chemist, Ground Floor Shop, 1 Hillcrest, Ockenden Lane, RH17 5LD
• Please include your order number and full name in all
  correspondence to
  help us process your request efficiently.

5. Refund Processing Time

If a refund is approved:

• It will be processed to your original payment method.
• Please allow 5–10 business days for the funds to appear, depending on your bank or
  payment provider.

6. We Reserve the Right to Refuse Refunds If:

• The request is made after the product has been shipped, unless there is a confirmed
  fault.
• There is evidence of tampering, misuse, or false claims.
• We are unable to verify the issue due to missing information (e.g., no photo of a damaged item).

7. Legal Compliance

Truvva operates as a registered pharmacy under the General Pharmaceutical Council (GPhC) and
complies with UK Medicines Regulations. This means we must:

• Uphold strict safety protocols
• Only dispense medications with a valid prescription
• Ensure no medicines are resold or reused once dispensed

8. Thank you for understanding

We appreciate your trust in Truvva. Our team is here to ensure you receive the safest and most effective care
possible. If you have any questions, don’t hesitate to contact us.