1. Delivery Timeframe

Due to the nature of our services and the legal classification of prescription medicines:

• All orders are dispatched within 48 hours of your prescription being approved by our
  registered prescriber.
• Deliveries are made Monday to Saturday, (excluding public holidays).
• You will receive a tracking number once your order has been dispatched.

2. Cold Chain Storage

• All injections require temperature-controlled storage to maintain their effectiveness and safety.
• Injections are refrigerated prior to being delivered.

3. Delivery Method

• All medications are shipped via tracked 24 to minimise
  transit time.
• The courier that we use for our deliveries is Royal Mail. 
• Please ensure someone is available to receive the delivery at the provided address, as injections must be
  refrigerated immediately upon arrival.

4. Missed Deliveries

• If you miss a delivery, follow the courier’s instructions to rearrange as soon as possible.
• Truvva cannot be held responsible for product quality if deliveries are delayed due to missed collection or
  incorrect delivery information.

5. Delivery Charges

• There is no charge for delivery.

6. Damaged or Temperature-Compromised Parcels

• If your parcel arrives damaged, or you believe the temperature control has been compromised, contact our
  customer support team immediately at info@truvva.codebuddys.in
• Do not use the medication until we have confirmed it is safe.